“Information Not Found” Error When Registering

Short answer

The “Information not found” message appears during account registration when the details entered don’t match our records.

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When this happens

This error can only appear while you’re creating ServiceMac account.
It does not appear during login or password reset.

If you already created an account, return to the login page instead.

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What this error means

“Information not found” usually means there is a mismatch between what you entered and what we have on file.

This can happen if:

• A number was entered incorrectly

• The information doesn’t exactly match our records

• A required field was left blank or mistyped

Your loan status, payment amount, and due date are not affected by this message.

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What to check

Before trying again, carefully review:

• Loan number (enter all digits, no spaces)

• Last 4 digits of your SSN

• ZIP code for the property address

Make sure all fields are entered exactly as requested.

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What you should do next

1. Re-enter all required fields carefully

2. Confirm you’re using the property ZIP code, not a mailing ZIP

3. Submit the form again

If the error continues, contact support for help.

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Contact us if…

Contact support if you still see “Information not found” after confirming your information.

Email [e-mail] and include all of the following:

• Full name

• Loan number (if available)

• Property address

• Exact error message shown

• Description of what you were trying to do

Providing complete information helps us resolve the issue faster.