Short answer
Your loan number is a unique number used to identify your mortgage.
It’s commonly used for registration, verification, and support.
What’s happening
Many borrowers look for their loan number when:
Creating an online account
Contacting customer support
Reviewing loan-related documents
This can be confusing because the loan number is not always needed, and it’s not used to log in.
What it means for you
Your loan number:
Helps identify your mortgage in our system
Is often required during account registration
May be requested by support to help locate your loan
Your loan number does not:
Replace your email or password
Grant access to your account by itself
Change your loan terms or payment amount
Where to find your loan number
Your loan number is typically included on official loan communications, such as:
Statements
Welcome or transfer letters
Other servicing-related notices
If you’re unsure where to find it, support can help confirm it for you.
What you should do next
If you need your loan number:
Check recent statements or official notices
Look for documents sent by your current servicer
Contact support if you’re unable to locate it
You do not need your loan number to log in once your account is set up.
Contact us if…
Contact support if you:
Can’t find your loan number
Are unsure which number to use
Need it to complete registration
Email support@servicemac-help.zendesk.com and include:
Full name
Property address
Brief description of what you need help with
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