I’m Having Trouble Setting Up Multi-Factor Authentication (MFA)

 

Short answer:

If you’re not receiving your verification code, it’s usually due to an incorrect contact detail or a device connectivity issue.

What’s happening

Multi-Factor Authentication (MFA) adds an extra layer of security to your account.

When you log in or set up MFA, we send a one-time code by:

• Text message (SMS), or
• Email
• If you don’t receive the code, your device or contact information may need to be checked.

What to expect / What to do

If you chose text message (SMS)

Make sure:

• Your phone number was entered correctly
• Your phone is powered on
• Airplane mode is turned off
• You have signal and can receive text messages
• Your mobile service is active
• Then select Resend Code and wait a few minutes.

If you chose email

Make sure:

• Your email address is spelled correctly
• You’ve checked spam and junk folders
• Your inbox is not full
• Then select Resend Code and allow a few minutes for delivery.

Contact us if…

• You’ve confirmed your phone number or email is correct
• You’ve tried resending the code
• You still aren’t receiving the verification message